How to create and resolve your first case

This documentation, including images, videos and text, is accurate as of Version 5.6 of Pascal.

We strive to keep our documentation up to date with each release to ensure it remains a reliable resource for our users. However, given the dynamic nature of our software development, there might be instances where changes introduced in subsequent versions are not immediately reflected in this documentation. We encourage users to refer to the latest release notes and to use the feedback mechanism for any discrepancies or requests for clarification.

Pascal assist with Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements by searching a wide range of sources for information about an entity. This information is gathered in a case.

Create a case

There are two ways to create a case: through the Home page or through the Cases page.

  1. Go to the Home or Cases page.
  2. Select the New case button.
  3. This will open a side dialogue.
  4. Select whether a Person or Business case should be created.
  5. Fill in all available information. We recommend filling in as much information as possible, as this will decrease the likelihood of false positive hits. See the section Case information below for more details on the fields.
  6. In the case of a Person case, a passport can be uploaded which will automatically fill in the fields that are present on the passport.
  7. Select the Create case button.

A new case has now been created.

If a case already exists with the exact same input, the user will receive a notification that a duplicate case already exists. The user can then decide the view the duplicate case(s) or to create a new case.

Case information

The following fields are available while creating a Person case. Required fields are indicated with an asterisk.

The following fields are available while creating a Business case. Required fields are indicated with an asterisk.

The following fields are available while creating a Asset case. Required fields are indicated with an asterisk.

The case

Upon creation of a new case, the user will be taken to the main page of the case. This page is divided into seven sections which each provide information related to the case.

Resolving the case

Select the Start resolving button to start resolving the found hits. The sources have been ordered by the likelihood of high-risk hits. Therefore, we recommend going source by source in the order that is provided by Pascal. Sources will be greyed out and cannot be selected when no hits have been found.

Within a source, hits are sorted by confidence. The confidence score indicates how confident Pascal is that a hit matches the case information. The higher the overlap between the case information and the hit information, the higher the confidence.

The Matched names section provides information on the names that were found within that source. Further filtering can be applied by searching for specific words in the search bar. The Media source offers additional information on the hits by providing an overview of the industries, adverse events and publication year of the retrieved articles in interactable charts. For example, clicking on a publication year in the bar chart will filter the hits on that publication year.

The adverse events, negative events and industries are classified by Pascal in articles written in our 11 supported languages (English, Spanish, German, Italian, Frensh, Russian, Turkish, Portuguese, Arabic, Romanian and Dutch). Settings regarding which type of media you would like to search on, can be found in the Screening Settings in the Policies tab.

A hit can be expanded to view all information that is available for that hit. Pascal also offers an explanation as to why a hit was considered a match. Based on the information of a hit it can be decided if a hit is a true positive or a false positive, and should therefore be included or excluded, respectively. We recommend including all hits that relate to the user’s client, even if the hit does not add any risk to a case. All other hits should be excluded.

A hit can be included or excluded by:

A comment can be attached to a hit when resolving. Adding a comment to each hit might be required if it is specified in the Policies. The include and exclude buttons are then replaced by a comment button in the resolve column of the table. Only once a comment has been provided, can a hit be included or excluded.

If the Risk service is enabled in Services, Pascal will provide a risk score for each hit. This risk indicates how high the risk is that is associated with each hit. The default risk scoring can be changed by an organisation owner or admin in the Risk tab in Settings. If a user determines that the calculated risk is not accurate, they can override the initial risk of a hit by populating the Modify risk field with the desired risk.

Pascal assists in the resolving process by offering Implicit Feedback. This is a service that can be enabled in Services. Implicit Feedback learns from the hits that have already been resolved and will adjust the confidence level of an unresolved hit accordingly. The confidence will increase if an unresolved hit has large overlap with hits that are already included, and the confidence will decrease if an unresolved hit has large overlap with hits that are already excluded. The original confidence will remain within the bar, while the adjusted confidence will be indicated with markers on top of the confidence bar. Implicit Feedback thereby creates more clarity for the user to understand if a hit is a true positive or a false positive.

Once all hits have been resolved the user will be offered to Start monitoring or Archive the case. Monitoring a case will ensure that the sources of a case are searched for new hits at the specified frequency. A case should be monitored if it is important to remain up to date with new information that might be published about the entity. If monitoring is not required, we recommend archiving the case as this will show that the work on the case has been completed.

Resolved cases can be found and open from the Cases page.


Revision #7
Created 26 January 2024 13:15:18 by Sanne Janssen
Updated 24 October 2024 06:56:21 by Sanne Janssen