How to link a client to a case
To group similar cases together, you can link them to a client. With this approach, all cases belonging to a single client are grouped together.
To add a case to a client, you can follow the below steps:
- Navigate to the Cases tab and select the specific case you would like to add to a client.
- In the cases card, select the Add client button. A new dialog will open on the right side of the screen.
- In the Add client dialog, fill in the name of an existing or new client you would like to link to this case.
- If the client name already exists, it will show up below the client name you filled in.
- Select the client you would like to attach to this case.
- Click on the Add clients button at the bottom of the dialog.
- If there is no client which matches your filled in client name, nothing will show up below the searched client name.
- The button Create new client can be selected.
- The client is now created, and can be added to the case by selecting the Add clients button at the bottom of the dialog.