How to restore a deleted case

When a case is deleted, the case is moved to the recycle bin. It is stored there for 28 days after deletion and can be restored by an organisation owner or admin during that time.

1. Go to the Cases page.
2. Select the Filter dropdown in the top right corner.
3. Toggle on the Deleted switch. This will show all deleted cases.
4. Select Edit in the top right corner.
5. Select the case(s) that should be restored.
6. Select the Restore button.
7. Then confirm the case(s) should be restored.

The selected cases have now been restored.

Cases that are in the recycle bin can also be permanently deleted by clicking on the red Delete button after selecting the cases. Please note, it is not possible to recover a case once it is permanently deleted.