How to disable a user account

It may be necessary to temporarily disable the account of a user. This can be done by an administration Owner or Admin.

1. Go to the Users page in Settings.
2. Select the Pen icon in the Actions field of the user.
3. Select No next to Active.
4. Select the Apply button.

The user’s account has now been disabled. This means they will no longer be able to perform any actions within an active session. Additionally, once they log out, they will not be able to log in again. The user can be enabled again at any time.

The user’s cases will remain assigned to them even when their account is disabled. The cases will also remain visible and editable to other users, depending on the organisation’s read and edit rights.