How to link cases to a client
To group similar cases together, you can link them to a client. With this approach, all cases belonging to a single client are grouped together.
To add a case to a client, you can follow the below steps:
- Navigate to the Clients tab and select the specific client you would like to add cases to.
- In the cases card, select the Add case button. A new dialog will open on the right side of the screen.
- In the Add case dialog, fill in the name of an existing or new case you would like to link to this client.
- If the case name already exists, it will show up below the case name you filled in.
- Select the case you would like to attach to this client.
- Click on the Add cases button at the bottom of the dialog.
- If there is no case which matches your filled in case name, nothing will show up below the searched case name.
- The button Create new case can be selected.
- More information about the case can be added in the Add case dialog.
- Create the case by selecting the Create case button at the bottom of the dialog.
- The case is now created and is selected to be added to the client. Confirm this action by selecting the Add cases button at the bottom of the dialog.