What are groups

An organisation can consist of multiple groups. Groups can be used to clearly divide different departments or lines of defence within an organisation.

By assigning certain read and edit rights to a group and its users in the policies users might be able to see or edit cases from other users in the same group. Additionally, a case may be assigned to a group rather than a specific user.

An overview of all groups within the organisation is shown in the Groups page in the Settings tab. If there are multiple users in a group, they can be viewed by clicking on the assigned users block in the Users column.